General Information

Please check to see if your question can be answered below. For any Customer Service related questions please go to our Customer Service Page. We also have a more in depth FAQs page here.

Placing your order

  • Orders can be received by fax, mail, email, or sent EDI with established partners.
  • No phone orders will be taken.
  • Orders for painted product must specify a color to be considered complete and entered for production. Please see our color options here.
  • Order acknowledgments will be sent within 24 hours to confirm details of order, i.e. products ordered, pricing and estimated ship date.
  • All changes to purchase orders must be confirmed by hard copy.

Terms of sale

  • Net 30 days for regular customers with established credit.
  • Visa, MasterCard, American Express, ACH and wire transfers accepted.
  • C.O.D. shipments are not available.

Shipping terms

  • Our standard shipping terms are F.O.B. Colorado Springs, CO.
  • Small packages are sent FedEx Sm. Pkg.
  • Carts are sent via LTL (freight) carriers.
  • Harloff will select the most cost-effective means of shipping.
  • Freight estimates are available upon request.
  • Drop ships are available with no fee and are preferred.
  • Requests for expedited freight must be confirmed in writing.

Damaged goods

  • All shipments must be inspected for damage before signing for delivery.
  • Damages must be reported to Harloff Customer Service within 48 hours. Damages reported outside of 48 hours will not be eligible for damage replacement.
  • Photographs are required of damage.
  • Please save all boxes and packaging materials.

Returns

  • Permission to return goods is strictly at the discretion of The Harloff Company
  • All returned goods must have an authorization number assigned by our Customer Service Department.
  • Returns must be requested within 30 days from date of original delivery
  • A restocking fee and return freight will be charged for all returns.
  • Returned goods must be shipped in original packaging within 30 days after authorization number is issued.
  • Credit will not be issued if product is received damaged.
  • All credit decisions are final

Cancellations

  • Orders cancelled within 48 hours prior to shipping are subject to restocking fees.
  • Orders that are shipped cannot be cancelled.
  • Custom designed, custom built or custom painted orders cannot be cancelled.

Product warranties

  • 12-year limited warranty on parts manufactured by Harloff on all domestic orders and 5-year limited warranty on all international orders.
  • One-year limited warranty on any bought-out (not fabricated or manufactured by Harloff) part or component (i.e. hardware, casters, drawer slides, plastic tops, electronic components, etc.).

Please contact customer service for additional details.

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